Lodging a complaint with Thrive365
We understand that sometimes things don’t go as expected.
To address your complaint as quickly as possible, we have provided several ways to lodge your complaint:
- Online complaint form.
- Paper based form.
- Phone based complaint.
All complaints will be handled confidentially, promptly, fairly and in alignment with the Participant and Carer Feedback Complaints policy below.
Lodging an online complaint
You can continue by completing the online form on this page. Once your online complaint has been received, you will receive an acknowledgement email from our complaints team, if you have opted to share your details.
Thrive365 welcome all complaints raised anonymously, however we may not be able to provide an outcome to you, or request your feedback on our complaints management process, if you wish to remain anonymous.
"*" indicates required fields
Download the feedback and complaint from
If you choose to complete a paper-based form, please click on the icon below, which will allow you to download and print the form. A hard copy of this form is also available across all Thrive365 accommodation sites.
Once you have completed the paper-based form, you can return this to the site Accommodation Manager, or mail this directly to our head office.
Give us a call
If the complaint you wish to raise is urgent in nature, please contact 1300 555 365 to be transferred directly to a member in the senior management team.
What if I don’t want to make a complaint directly to Thrive365?
We understand that people sometimes wish to provide feedback directly to a third party instead of their provider. Participants, their carers, advocates and members of the general public can raise a complaint directly with the NDIS Quality and Safeguards Commission by phoning 1800 035 544 or visiting their website https://www.ndiscommission.gov.au.